AT&T in Towson, MD Closed now

Reviews about AT&T

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  July 22, 2020, by Anwar Sterling
  HORRIFIC - AWFUL - SPARE YOURSELF GO ANYWHERE BUT HERE! This place is an embarrassment to AT&T and to anyone in the company that takes pride in their jobs. The store is a mess, the 'host stand' area is empty with no checkin until someone yells out a name and every jumps on this list, completely out of order based on how aggressive you are. The manager, Brittney, is more concerned with selling higher priced insurance packages to customers than helping her understaffed and horrible under (if at all) trained team. Here answer to every question the representative I was working with was 'We can only go by what the system says' She refuses to speak with AT&T's own customer support, and again is trying to hustle insurance to people when the store is PACKED with 20 people on the checked in list, 10 others milling around and only 4 employees. She is the epitome of a terrible manager, self centered and utterly useless. Fortunately, I decided to terminate my small business account (9 lines) that was opened in 2003 primarily due to my treatment at this location. Verizon was happy to take our phones, our money, and ensure we were well taken care of - and I don't like Verizon but I am all for anything that ensures I never have to set foot in that hellhole masquerading itself as an AT&T Company Store. A note to upper level management: Send your kid in, send your wife or friend in - don't show up announced and in your suit. See how poorly your staff is treating PAYING CUSTOMERS. People who are there to spend THOUSANDS of dollars. I sure hope someone at the corporate level sees this and is able to reel in this train wreck. Not all bad people, two tried - but had zero training, got frustrated and even began cursing at the tablet and at me. Zero training, zero customer service skills, zero guidance from management (again, Brittney), and now zero money from me, my company, and my family. If you are looking to be talked down to, accomplish nothing and all around be disrespected and waste hours of your day- by all means stop by the AT&T Towson Company Store. If you are looking for customer service, someone who at least pretends they care about resolving issues you are having with your phone or account, or to not just have the life sucked out of you in general - just stay away! Go anywhere else! Do anything else! Unless of course you are there to insure your MacBook Pro, in which case Brittney is your girl! Farewell AT&T and good riddance AT&T Towson Company Store.
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  May 25, 2020, by Brandi Johnson
  I had an awful experience. The representative was rude, did not know how to resolve isssues and was not willing to go the measure to find out what the problem was, rep attempted to argue with me and rushed me out of the store as they were closing after I sat there for over an hour. I would not recommend this store to any customers